Home Builder Customer Satisfaction Study Ballston Spa NY

If you want to build your new home, you certainly want to make sure you've done your homework in choosing a builder, especially considering the enormous investment in time and money the project entails.

Advanced Environmental Associates
(518) 522-4406
2877 Rt.9
Malta, NY
 
Aquaseal USA
(866) 788-9283
117 Vosburgh Road
mechanicville, NY
 
Fazio Waterproofing
(518) 364-1256
1034 Helen Street
Schenectady , NY
Services
Basement Waterproofing, Drainage Systems, Sump Pumps Installation,

Cook'S Construction & Restoration Consultants, Inc.
(800) 922-9270
8091 High Street
Montezuma, NY

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Uvs Construction
(718) 554-0426
Beach 74Th St
Arverne, NY

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Residential One, LLC
(518) 383-3199
207 Riverview Road
Rexford, NY
 
Ethos Homes, LLC
(518) 275-5731
20 Jordan Ln
Glenville, NY
Services
Green Building, Affordable Construction, Energy Audits, Energy Updates/Upgrades
Awards
SIPA Building Excellence Award: Honorable Mention 2011
Membership Organizations
NAHB, NYSBA, CRBRA, BPI

New World Construction, Inc.
(410) 366-0444
722 Dulaney Valley Road, Suite 284
Towson, NY

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Gotham Builders
(800) 444-4923
203- 20 Rocky Hill Road
Bayside, NY

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R.L. Gant Construction
(615) 686-2933
3935 Pheasant Dr
Nashville, NY

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Home Builder Customer Satisfaction Study

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If you want to build your new home, you certainly want to make sure you've done your homework in choosing a builder, especially considering the enormous investment in time and money the project entails. And, let's face it, given a choice, most of us prefer to buy brand new. But there's nothing as devastating as signing on the dotted line, investing your life's savings (and what you can borrow from the bank) and running into obstacle after obstacle with your chosen builder. Do any of the following problems sound familiar?

  • The builder's warranty is vague or doesn't cover exactly what goes wrong with your home construction.

  • Customer service is spotty at best, insufficient or unhelpful, and phone calls aren't returned promptly.

  • Your construction manager has an attitude, is unresponsive, or perhaps is easy-going, but nothing gets done to your satisfaction or expectation.

  • The builder's sales staff is distracted, disorganized, and unavailable, and there's absolutely no follow up.

  • Your home readiness date is constantly pushed back by unanticipated delays.

In fact, these cover the top five issues in the most critical areas of customer satisfaction with new-home builders, according to the J.D. Power and Associates 2007 New-Home Builder Customer Satisfaction Study,SM now in its 11th year. The study, which ranks builders in 34 separate housing markets across the U.S., is based on responses from 50,399 buyers of newly-built, single-family homes after they've lived in their homes from 4-18 months, on average. The typical buyer reports about 13 problems with their new home"mostly construction problems like landscaping, quality and finish of kitchen cabinets, or heating and air conditioning. While the problems reported vary by market, they have decreased by 7 percent over last year's study.

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