Home Builder Customer Satisfaction Study East Amherst NY

If you want to build your new home, you certainly want to make sure you've done your homework in choosing a builder, especially considering the enormous investment in time and money the project entails.

Charles Stancampiano Construction
(716) 631-0702
5 Hobnail Dr.
East Amherst, NY
 
Imperial Concrete Co., Inc.
(716) 867-5696
17 Santa Clara Ct.
East Amherst, NY
 
Ross Wilson & Associates, Inc.
(716) 839-0112
1961 Wehrle Dr., Ste. 9
Buffalo, NY
 
Rkp-Partex International
(716) 565-1900
430 Lawrence Bell Dr., Ste. 11
Buffalo, NY
 
National Fuel Gas Distribution Corporation
(716) 857-7000
6363 Main St.
Williamsville, NY
 
MVK International Corp.
(716) 895-8569
152 Halston Pkwy.
East Amherst, NY
 
Niagara Gutter Inc.
(716) 695-3500
1503 Forest Edge Dr.
East Amherst, NY
 
Conway & Company Architects
(716) 631-1160
2320 Wehrle Dr.
Williamsville, NY
 
Klyczek and Posmantur Electric
(716) 633-5148
190 Mill St.
Williamsville, NY
 
Delta Sales Associates
(716) 631-8103
8171 Main Street
Buffalo, NY
 

Home Builder Customer Satisfaction Study

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If you want to build your new home, you certainly want to make sure you've done your homework in choosing a builder, especially considering the enormous investment in time and money the project entails. And, let's face it, given a choice, most of us prefer to buy brand new. But there's nothing as devastating as signing on the dotted line, investing your life's savings (and what you can borrow from the bank) and running into obstacle after obstacle with your chosen builder. Do any of the following problems sound familiar?

  • The builder's warranty is vague or doesn't cover exactly what goes wrong with your home construction.

  • Customer service is spotty at best, insufficient or unhelpful, and phone calls aren't returned promptly.

  • Your construction manager has an attitude, is unresponsive, or perhaps is easy-going, but nothing gets done to your satisfaction or expectation.

  • The builder's sales staff is distracted, disorganized, and unavailable, and there's absolutely no follow up.

  • Your home readiness date is constantly pushed back by unanticipated delays.

In fact, these cover the top five issues in the most critical areas of customer satisfaction with new-home builders, according to the J.D. Power and Associates 2007 New-Home Builder Customer Satisfaction Study,SM now in its 11th year. The study, which ranks builders in 34 separate housing markets across the U.S., is based on responses from 50,399 buyers of newly-built, single-family homes after they've lived in their homes from 4-18 months, on average. The typical buyer reports about 13 problems with their new home"mostly construction problems like landscaping, quality and finish of kitchen cabinets, or heating and air conditioning. While the problems reported vary by market, they have decreased by 7 percent over last year's study.

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