Home Builder Customer Satisfaction Study Huntington NY

If you want to build your new home, you certainly want to make sure you've done your homework in choosing a builder, especially considering the enormous investment in time and money the project entails.

Building Structures Unlimited
(888) 492-1136
17 Reservoir Road Suite 3A
Melville, NY
 
slr general construction
(646) 420-2006
173 morton blvd
plainview, NY
 
Total Home Construction Corp (since 1989)
(516) 822-4747
1120 Old Country Rd
Plainview, NY
 
Natural Beauty Fence & Railings
(631) 499-2900
119 Commack Road, Suite A
Commack, NY
 
JC Homecare
(631) 756-5600
200 Rt 110
Farmingdale, NY
Services
Insulation and Sound reduction
Awards
2008 Angies List Super Service Award
Membership Organizations
National Grid
Prices and/or Promotions
Service Magic Certified member

VISCO ASBESTOS REMOVAL
(516) 547-2510
235 ROBINS LA
SYOSSET, NY
 
Darren Construction Services, Ltd.
(516) 433-9000
9 Gerhard Rd.
Plainview, NY
 
Done Right Remodeling Inc.
(631) 987-8801
150 Veterans Memorial Hwy. #1292
Commack, NY, NY
Services
All Phases of Construction, Bathrooms, Kitchens, wood and Tile work
Membership Organizations
Better Business Bureau, National Association of the Remodeling Industry, Island Bussiness Affiliates

Pro Qualtiy Home Improvements Inc.
(631) 393-6812
500 Bi-County Blvd.
Farmingdale, NY
Services
Roofing Siding Window Masonry Painting
Prices and/or Promotions
Free Estimates

Truckloaders
(631) 872-2275
West Jericho Tpk
Smithtown, NY
 

Home Builder Customer Satisfaction Study

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If you want to build your new home, you certainly want to make sure you've done your homework in choosing a builder, especially considering the enormous investment in time and money the project entails. And, let's face it, given a choice, most of us prefer to buy brand new. But there's nothing as devastating as signing on the dotted line, investing your life's savings (and what you can borrow from the bank) and running into obstacle after obstacle with your chosen builder. Do any of the following problems sound familiar?

  • The builder's warranty is vague or doesn't cover exactly what goes wrong with your home construction.

  • Customer service is spotty at best, insufficient or unhelpful, and phone calls aren't returned promptly.

  • Your construction manager has an attitude, is unresponsive, or perhaps is easy-going, but nothing gets done to your satisfaction or expectation.

  • The builder's sales staff is distracted, disorganized, and unavailable, and there's absolutely no follow up.

  • Your home readiness date is constantly pushed back by unanticipated delays.

In fact, these cover the top five issues in the most critical areas of customer satisfaction with new-home builders, according to the J.D. Power and Associates 2007 New-Home Builder Customer Satisfaction Study,SM now in its 11th year. The study, which ranks builders in 34 separate housing markets across the U.S., is based on responses from 50,399 buyers of newly-built, single-family homes after they've lived in their homes from 4-18 months, on average. The typical buyer reports about 13 problems with their new home"mostly construction problems like landscaping, quality and finish of kitchen cabinets, or heating and air conditioning. While the problems reported vary by market, they have decreased by 7 percent over last year's study.

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