Home Builder Customer Satisfaction Study Rochester NY

If you want to build your new home, you certainly want to make sure you've done your homework in choosing a builder, especially considering the enormous investment in time and money the project entails.

All to Max
(585) 520-2260
298 Smith Street
Rochester, NY
 
CO9 STEEL
(585) 301-7724
310 angelus dr
ROCHESTER , NY
Services
STEEL ROOFS STEEL BUILDINGS
Membership Organizations
CONINE

Mitchell Design Build
(585) 385-6800
5800 Pittsford Palmyra Road
Pittsford, NY
 
ABS Foundation Services
(585) 385-4419
80 Bluff Dr East
Rochester, NY
 
DJM Equipment
(585) 223-4056
7216 Palmyra Road
Fairport, NY
 
All to Max
(585) 520-2260
298 Smith Street
Rochester, NY
Services
Home Remodeling, Home Improvements, Deck Builder, General Contractor, Siding Contractor

Professional Finishes
(585) 533-9140
28 academy dr.
rochester, NY
 
ABS Foundation Services
(585) 385-4419
80 Bluff Dr
East Rochester, NY
 
LM Sanderson Construction Inc.
(585) 370-6076
891 Dewitt rd.
Webster, NY
Services
New Homes remodels office build outs

Stone Seal
(585) 637-6883
4929 sweden walker road
rochester, NY
Services
stone repair, cleaning and sealing
Membership Organizations
Natural Stone Restoration Alliance

Home Builder Customer Satisfaction Study

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If you want to build your new home, you certainly want to make sure you've done your homework in choosing a builder, especially considering the enormous investment in time and money the project entails. And, let's face it, given a choice, most of us prefer to buy brand new. But there's nothing as devastating as signing on the dotted line, investing your life's savings (and what you can borrow from the bank) and running into obstacle after obstacle with your chosen builder. Do any of the following problems sound familiar?

  • The builder's warranty is vague or doesn't cover exactly what goes wrong with your home construction.

  • Customer service is spotty at best, insufficient or unhelpful, and phone calls aren't returned promptly.

  • Your construction manager has an attitude, is unresponsive, or perhaps is easy-going, but nothing gets done to your satisfaction or expectation.

  • The builder's sales staff is distracted, disorganized, and unavailable, and there's absolutely no follow up.

  • Your home readiness date is constantly pushed back by unanticipated delays.

In fact, these cover the top five issues in the most critical areas of customer satisfaction with new-home builders, according to the J.D. Power and Associates 2007 New-Home Builder Customer Satisfaction Study,SM now in its 11th year. The study, which ranks builders in 34 separate housing markets across the U.S., is based on responses from 50,399 buyers of newly-built, single-family homes after they've lived in their homes from 4-18 months, on average. The typical buyer reports about 13 problems with their new home"mostly construction problems like landscaping, quality and finish of kitchen cabinets, or heating and air conditioning. While the problems reported vary by market, they have decreased by 7 percent over last year's study.

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